Gunjan ShahContact
Strategy Memovalidationgovernancetrust

Validation is a product capability

Evidence, trust, and accountability need to be designed into the lifecycle—not bolted on at the end.

The thesis

In high-stakes environments, validation isn't a compliance task. It's how the product earns the right to scale.

Why now

  • Models evolve quickly; systems must remain trustworthy as they change.
  • Stakeholders need evidence that reflects real usage, not demo scenarios.

What “validation as capability” looks like

  • A clear evaluation strategy (gold sets, edge cases, failure modes)
  • Human oversight paths that fit real practice
  • Monitoring that detects drift, quality regression, and unsafe behavior
  • A governance model that defines ownership and escalation

A useful mental model

Treat AI like a clinical device feature:

  • define intended use
  • define known failure modes
  • design for traceability and accountability
  • build a learning loop